About DTSL

DTSL is a nationwide provider of innovative IT services, supporting businesses and government departments with cutting-edge technology solutions. With a team of approximately 200 professionals across 16 locations, we specialize in the design, deployment, and ongoing support of IT and communication infrastructure.

We work with small and medium-sized businesses, large enterprises, and government agencies, leveraging strong partnerships with leading global IT vendors to deliver reliable and scalable solutions.

At DTSL, service excellence and customer satisfaction are at the core of everything we do. We foster a culture of teamwork, innovation, and proactive problem-solving, upholding the highest ethical standards. We are committed to diversity and equal opportunity, ensuring a dynamic and inclusive workplace for our team.

 

About the role

We are seeking an experienced Helpdesk Analyst who actively pursues quality service delivery to join our dynamic team. The ideal candidate will primarily work with Microsoft technologies but should also possess knowledge in networking. This role requires a combination of technical expertise, problem-solving skills, and strong communication abilities.

 

Responsibilities:

• Provide technical support and troubleshooting for Microsoft systems and applications.
• Assist in the installation, configuration, and maintenance of Microsoft workstations and servers.
• Participate in basic network troubleshooting.
• Collaborate with team members to resolve complex technical issues.
• Document procedures and maintain accurate records of system configurations and changes.
• Stay updated on emerging technologies and industry best practices.

Terms and conditions of Employment.

• This is a salaried, fulltime permanent role
• Pay rate will be between $28.84 and $33.65 per hour.
• 40 hours per week. 
• This job is based in Wellington

About you

Qualifications:

• 3+ years of experience in IT support or systems administration.
• Proficiency in Microsoft technologies, including Windows Server, Active Directory, and Office 365.
• Experience using Autotask or ServiceNow
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VLANs.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds.
• Certifications such as Microsoft Certified: A+, N+ Or equivalent. (MCSE advantageous

Soft Skills:

• Adaptability: Ability to quickly learn new technologies and adapt to changing environments.
• Customer Focus: Dedication to providing exceptional service to internal and external stakeholders.
• Time Management: Efficiently prioritize tasks and manage workload to meet deadlines.
• Collaboration: Work effectively with team members to achieve common goals.
• Attention to Detail: Thoroughness in documenting procedures and maintaining accurate records.
• Communication: Clearly convey technical information to both technical and non-technical audiences.

 

To apply for the job:

You must have New Zealand citizenship or residency and currently based in NZ.

If this sounds like the right opportunity for you, please submit your cover letter outlining your experience and skills, along with an updated CV.

We look forward to hearing from you!

 

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