The Role 

We have an opportunity for a professional, energetic team player to join our Service Desk based in Wellington. This is a fantastic opportunity to join a friendly and supportive Service Desk team within a progressive and expanding organisation.

The Service Desk is the voice of DTSL where we deal with clients who are engaging us for IT related services.

Key tasks

• Respond to all customer calls and requests via phone and email in a timely manner.
• Assign, schedule, and dispatch Field Service Engineers
• Ensure all calls are updated correctly and clients updated.
• Admin tasks as required

About you 

We are looking for a Service Coordinator to join our team, with the ability to thrive in a fast-paced environment and have a “can do” attitude. 

Essential Skills & Experience

• Positive, proactive, and enthusiastic
• Excellent customer service skills and phone manner
• Ability to operate calmly and professionally in a dynamic environment. Manages stress and works well under pressure.
• Good organisational skills
• Strong written and oral communication, with an eye for detail
• Ability to work within a team environment and is a team player
• Familiar with Microsoft product range 

Nice to have:

• The ability to learn quickly
• Previous customer service or hospitality experience would be advantageous
• Proficient keyboard skills

This is a full-time role with flexible hours of work Monday to Friday. between 8 am to 5.30 pm.

This is an entry level role with huge career opportunities.  If you want to make your way in the IT world this is the role for you.  If this sounds like it could be a great fit, then we would love to hear from you! 

Apply now!

• Please submit a cover letter outlining your experience, skills and what you would bring to this role along with your updated CV.
• You must be eligible to work and be based in New Zealand.

About Us

DTSL is a 100% NZ owned nationwide IT service and support organization. We work with some of the largest companies and government departments in NZ.

Our culture is very much quality service delivered on time. We value our people and teamwork. The company is experiencing considerable growth and we require people committed to their career and who understand customer service is our No.1 Goal.